Standard re-delivery of a consignment from 51Kg not exceeding 110Kg which has been returned to us due to unavailability or non delivery because customer was unable/unavailable to sign for original consignment.
Please note this cost includes the processing of a return, it's charge to us by our courier for the cost of return and any re-packing which may be required due to damage incurred because of multiple handlings and storage by the couriers.
Please note you MUST advise both the original "SDCOM" order number( you received this in your order conformation, it can also be found in your order history on our site) and it's corresponding invoice number(you received this by email on the evening the goods were dispatched to you) in the customer comments section during check-out or the re-delivery may fail.
This charge reflects the costs of your item being returned to us, inspections, re-packing & administration . It is fixed and non-negotiable. It is the minimum that our system will process.
If you have received a notice from us to arrange re-delivery and you do not do so within 7 days then your goods will be disposed of at our discretion and they will no longer be available for you to arrange the re-delivery on.
Details of our terms and conditions of sale as advised to you previously can be seen HERE.
Our contact details can be seen HERE
. If you do contact us you MUST quote your original order & invoice number in all correspondence/calls.